Service Desk Analyst Job
Job Description Job Attributes+
Fort Gordon, GA 30905, US
Engineering & Technology
Top Secret/SCI Polygraph
Job Description At BAE Systems Intelligence & Security, our cutting edge teams provide the U.S. Army Cyber Command with the latest technologies in cloud, cyber security, software development and virtualization to enhance intelligence collaboration and make the world a safer place. The cyberspace domain is one of the most critical areas of national defense. This field requires the most highly trained, professional, and knowledgeable people available. We’re ready for any challenge – are you game?
This position provides Service Desk Support, working on a team providing support of IT assets and perform initial troubleshooting of all user issues to include issues received by phone call, email & ticket transfer. Senior Service Desk personnel will work with System Administrators, customers, and other Operations staff to help resolve issues.
- Mentor, train, and support junior Service Desk Administrators
- Write initial and update existing Service Desk documentation
- Troubleshoot, document and, if unable to resolve, transfer incident to Desktop Initiative Tier II or back to the appropriate customer Service Center (as appropriate)
- Resolve a wide range of system issues, troubleshooting software, hardware, and network issues
- Flexibility and the desire to learn on the fly is a must
- Excellent written & communication skills
- Shift work may be required
Required Education, Experience, & Skills 4+ years working in an IT environment with experience in the following:
- Microsoft systems event administration/management
- Configuration and optimization of a Microsoft event management solution
- System Administration in a classified IT organization
- Microsoft System Center Operations Manager (SCOM)
Knowledge of event management features, e.g., agentless monitoring, management packs, and discovery tools
Candidate must be an effective communicator with a team focused, collaborative attitude
DOD 8570 certification
Rotating shiftwork required, with additional pay for 2nd and 3rd shift.
MUST BE ABLE TO WORK ALL SHIFTS:
Preferred Education, Experience, & Skills ITIL Foundations Certified Troubleshooting skills for the following disciplines:
- Directory Services (Active Directory)
- Nutanix (AHV)
- Skype for Business
Support of cloud or virtualized server environments
About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
Who We Are
You're used to protecting what matters most.
Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.
We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.
Enjoy a flexible environment that values your work-life balance and helps you perform at your best.
On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.
We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.
See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.
What We Offer+ Warrior Integration Program (Est. 2008)
This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.
Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.
Meet Our Veterans
All of my co-workers have been very helpful with my transition into the company and in my training as a Common Missile Warning Systems technician. The camaraderie of the other WIP employees has also been instrumental in my transition out of the Marine Corps.
Retired Cpl. J. Munoz
Operating Enduring Freedom