Senior Customer Quality Engineer

in Coralville, IA

Senior Customer Quality Engineer Job

Job Description Job Attributes+

  • Job ID


  • Job Location

    Coralville, IA 52241-2733, US

  • Job Category

    Engineering & Technology

  • Job Type


  • Clearance Level


  • Career Level


  • Travel


Job Description

BAE Systems Cedar Rapids, IA:
Ever wish you could be part of something you can have direct influence over its success?
What we do:
We design and manufacture state-of-the-art GPS receivers for use in US Government and partner nations military applications that enable our customers to execute their precision strike missions
BAE Navigation and Sensor Systems Cedar Rapid, IA is looking for Customer Quality Engineer (CQE) to serve as the quality single point of contact for our defense customers and to work with high volume production programs and directly influence the success of the program execution. Come be part of not only the solution, but also the process!!!
This position will be located at the NSS production facility currently in Coralville IA, moving to a new state of the art facility in Cedar Rapids in 2021 exclusively developed for BAE NSS with all business activities onsite.
The Customer Quality Engineer is responsible for ensuring the customer needs and expectations are met and maintained during the entire product development lifecycle. The role also requires interface between the production and supplier quality assurance teams, operations, engineering and program management. The role includes monitor and control of quality assurance and Life Cycle Management with a focus BAE Systems Compliance, Supplier Performance and Continuous Improvement which will require functional alignment across the Business Area.
In this position you will be partnered and work closely with Program Leadership and supporting organizations in order to drive the health and compliance of the program with particular focus on improving overall program execution. You will work closely with NSS Leadership, Program Management, Engineering, Operations, Supplier Quality, Finance and Contracts in assuring compliance to business process as well as contractual requirements. A thorough understanding of quality management and project management in a Production Program Environment is required and integral to driving continuous improvement; value added solutions, achieving near term solutions, as well as being predictive in identifying early warning prior to situations degrading.
Primary duties include:
1. Ensure customer specific requirements are understood and incorporated into project deliverables. Ensure the customer needs and expectations are met during the product development lifecycle.
2. Timely response to customer complaints
3. Achieving and maintaining customer and corporate quality goals
4. Monthly reporting of Customer Scorecard status & corporate KPIs
5. Managing customer site visits and assessments
6. Manage the safe launch process to ensure effective risk management and process capability is established before start of production.
7. Ensure customer satisfaction through proactive scorecard management
8. Ensure quality risks are identified, contained, and managed throughout each phase of business pursuit and program implementation
9. Collaborates with Program Management, Engineering and Operations to ensure Overall Program Performance.
10. Provide direction and guidance to ensure alignment with policy, strategic objectives and organizational goals.
11. Responsible for the Quality of end item deliverables as well as outgoing Quality Product.
12. Assures compliance to Quality Management Systems, Lifecycle Management and AS9100D requirements.
13. Lead effort to drive pro-active quality into the design by helping to define Key Product and Process Characteristics and utilizing AS9145 early in the production process.
14. Leads integrated teams to determine effective strategy and tactical deployment, improve performance, lower costs, and generate innovative solutions within the program and organization.
15. Lead multi-functional teams in problem resolution and continuous improvement activities with an emphasis on Six Sigma, Lean practices and other critical thinking improvement methods and resources

Please note that pursuant to a government contract, this specific position requires US citizenship status.

Required Skills and Education

Required Skills :
• The ability to maintain positive relationships with program administration, cross-functional program stakeholders, suppliers, customers and government representatives.
• Bachelor Degree in a technical area and 4+ years of related in automotive or aerspace as well as experience directly managing customers
• Automotive or aerospace electronics, manufacturing experience desired
• Experience with AS9145 or APQP.
• Experience with developing FMEA/PFMEA/Control Plans
• Experience with statistical and metrics software (Minitab)
• Application and adherence to Quality Management Systems IS0 9001, AS9100 or ISO/TS 16949
• Working knowledge of Industry and Government Quality Requirements and Standards
• The ability to lead, support, and mentor others in routine settings and difficult situations
• Ability to collaborate with program team members to develop practical solutions to complex problems
• Advanced knowledge of Root Cause and Corrective Action (8D) methodology, systems and resources
• Experience in predictive and proactive measures and metrics assessments and supporting actions to improve performance or mitigate problems
• Thorough written and verbal presentation skills
• Proficiency in Microsoft Office Word, Excel, and PowerPoint

Preferred Skills and Education

Preferred Skills and Education :
• Strong leadership, organization and communication skills.
• Individual will need to effectively communicate across all levels of the organization and business.
• Six Sigma Green belt/Black belt
• Advanced Technical Degree.
• AIAG Core Tools
• Project Management or Product Development experience highly preferred

About BAE Systems Electronic Systems BAE Systems Electronic Systems is the global innovator behind game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

Additional Information

Who We Are

You're used to protecting what matters most.

Throughout your career in the military, you've been dedicated to improving security, defending freedom and making the world a safer place. Now you can continue that commitment through cyber operations, intelligence analysis, and building combat vehicles and electronic systems. We’re proud to provide solutions and services that advance the strength and security of America and our allies – and we’re honored to offer an environment where veterans and reservists can continue doing mission-centered work. In all that we do, we are guided by our company values – trusted, innovative and bold – understanding that it’s not just what we do, but how we do it that underpins our success.
+ The Organization

Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.

+ The Culture

We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.

+ The Work

Enjoy a flexible environment that values your work-life balance and helps you perform at your best.

+ The Opportunity

On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.

+ The People

We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.

+ The Reward

See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.

What We Offer

+ Warrior Integration Program (Est. 2008)

This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.

+ Camo to Corporate (Est. 2013)

Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.

Perks & Benefits

  • Veterans Support Network
    Veterans Support Network +-

    The mission of the Veterans Support Network is to help connect former service members, active duty members, reservists and those who are supportive of the Armed Services.

  • Health & Wellness
    Health & Wellness +-

    We offer medical plans that take great care of you and your family’s health and well-being. These include medical plans, prescription drugs, dental and vision, along with incentive programs and health saving and spending accounts.

  • Time Away From Work
    Time Away From Work +-

    Paid Time Off (PTO) provides you with paid time away from work that you can use for vacation, personal time, personal illness, or to care for dependents. You can accumulate up to a maximum of 400 PTO hours.

  • Military Leave
    Military Leave +-

    Full-time and part-time employees who serve in the military reserves are eligible to take paid and unpaid leaves of absence to perform military duty.

  • Employee Assistance Program
    Employee Assistance Program +-

    The EAP offers confidential support to manage personal issues, such as stress, family issues, and substance abuse.

  • Employee Discount Programs
    Employee Discount Programs +-

    BAE Systems partners with Beneplace to offer exclusive discounts on a variety of products and services.

  • Tuition Reimbursement
    Tuition Reimbursement +-

    Lifelong employee learning is critical to both your personal growth and that of BAE Systems as a trusted, innovative, and bold organization. That’s why we offer a tuition reimbursement program, so you can pursue advanced education to help further your career.

  • Adoption Assistance
    Adoption Assistance +-

    You can be reimbursed up to $4,000 for qualified adoption expenses through the Adoption Assistance program.

  • Financial Wellness
    Financial Wellness +-

    Plan for today, save for tomorrow. Our programs support your goals at every stage of life. These programs include 401(k) savings plans, life and accident insurance, disability coverage, home, auto, and pet insurance and legal planning.

Our Partners

G.I Jobs Hiring Our Heroes Veterans Job Mission Joining Forces Soldier for Life American Association of People with Disabilities

Saved Jobs