Prin. Tech Support Analyst – HYBRID ROLE

in State Of, IA

Prin. Tech Support Analyst – HYBRID ROLE Job

Job Description Job Attributes+

  • Job ID

    78362BR

  • Job Location

    State Of, IA 52498, US

  • Job Category

    Engineering & Technology

  • Job Type

    Full-Time

  • Clearance Level

    Secret

  • Career Level

    Experienced

  • Travel

    <10%

Job Description BAE Systems has a job opening for an Engineering Tools Technical Support Analyst in Cedar Rapids, Iowa. As a key member of the Engineering Tools team, the lead support analyst is responsible for the day to day support of numerous engineering software applications including the Atlassian Suite (JIRA, Bitbucket, Confluence), Collaborator and Subversion application environments across BAE Systems. THIS IS A HYBRID ROLE (ONSITE & REMOTE)

The role is working within the Engineering Tools Organization providing technical support to engineers in their use of software development design and analysis tools. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures, testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance to internal and DFARS policies and procedures.

The candidate should be customer service oriented, attentive to detail, strong leadership skills, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have. You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.

The candidate will need to be eligible to receive a security clearance (or have an active Secret clearance) and Security+ Certification within 3 months of hire date.

Preferred skills include a working knowledge of Atlassian suite (JIRA, Bitbucket, Confluence), Collaborator and Subversion and duties to include the following:

  • Design, operation and support of Engineering Tools in the Classified and unclassified networks.
  • Atlassian suite (JIRA, Bitbucket, Confluence), Subversion and Collaborator application support.
  • Troubleshoot performance, availability and overall health of tool environments.
  • Assist in planning, and upgrading of applications using Windows and Linux servers and client environments in the unclassified and multiple classified areas/locations.
  • Create and maintain documentation for engineering application client and server installations and upgrades.
  • Migrate existing Atlassian environments to support platform changes such as operating system, domain, or security patches.
  • Support users in a timely manner using ServiceNow Help Desk ticketing system.
  • Interested candidates should have good communication and organizational skills, and a general understanding of Atlassian suite (JIRA, Bitbucket, Confluence), Collaborator and Subversion software.
  • Candidate should also exhibit sound judgement, initiative and self-motivation, and be able to complete tasks with minimal supervision.
  • Attention to detail, solid communication and teamwork skills will be required to work effectively.
  • Close collaboration with peers, Engineering and Engineering Tools personnel is essential.
  • The ability to manage time effectively while dealing with a variety of issues in a dynamic environment will be key to the success of this individual

Required Education, Experience, & Skills

Bachelor's Degree and 8 years work experience or equivalent experience
  • Must be able to obtain a Secret security clearance
  • Must be able to obtain a Security+ certification within 3 months of hire
  • Detail orientated
  • Ability to multi-task and reprioritize work, as required, to meet dynamic customer service environment.
  • Excellent Customer service skills at all levels.
  • Ability to work well in a team environment, in either a lead or participant role.
  • General understanding of Engineering disciplines and tools.
  • Experience with application support such as Atlassian Suite (JIRA, Bitbucket, Confluence), Subversion or Collaborator.
  • Experience working with virtualized environments such as VMware Workstation and VCenter.

Preferred Education, Experience, & Skills

  • Atlassian administrator
  • Subversion administrator
  • Security+ Certification
  • DFARS compliance
  • Security Clearance

About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We’re laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.

Additional Information

Who We Are

You're used to protecting what matters most.

Throughout your career in the military, you've been dedicated to improving security, defending freedom and making the world a safer place. Now you can continue that commitment through cyber operations, intelligence analysis, and building combat vehicles and electronic systems. We’re proud to provide solutions and services that advance the strength and security of America and our allies – and we’re honored to offer an environment where veterans and reservists can continue doing mission-centered work. In all that we do, we are guided by our company values – trusted, innovative and bold – understanding that it’s not just what we do, but how we do it that underpins our success.
+ The Organization

Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.

+ The Culture

We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.

+ The Work

Enjoy a flexible environment that values your work-life balance and helps you perform at your best.

+ The Opportunity

On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.

+ The People

We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.

+ The Reward

See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.

What We Offer

+ Warrior Integration Program (Est. 2008)

This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.

+ Camo to Corporate (Est. 2013)

Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.

Perks & Benefits

  • Veterans Support Network
    Veterans Support Network +-

    The mission of the Veterans Support Network is to help connect former service members, active duty members, reservists and those who are supportive of the Armed Services.

  • Health & Wellness
    Health & Wellness +-

    We offer medical plans that take great care of you and your family’s health and well-being. These include medical plans, prescription drugs, dental and vision, along with incentive programs and health saving and spending accounts.

  • Time Away From Work
    Time Away From Work +-

    Paid Time Off (PTO) provides you with paid time away from work that you can use for vacation, personal time, personal illness, or to care for dependents. You can accumulate up to a maximum of 400 PTO hours.

  • Military Leave
    Military Leave +-

    Full-time and part-time employees who serve in the military reserves are eligible to take paid and unpaid leaves of absence to perform military duty.

  • Employee Assistance Program
    Employee Assistance Program +-

    The EAP offers confidential support to manage personal issues, such as stress, family issues, and substance abuse.

  • Employee Discount Programs
    Employee Discount Programs +-

    BAE Systems partners with Beneplace to offer exclusive discounts on a variety of products and services.

  • Tuition Reimbursement
    Tuition Reimbursement +-

    Lifelong employee learning is critical to both your personal growth and that of BAE Systems as a trusted, innovative, and bold organization. That’s why we offer a tuition reimbursement program, so you can pursue advanced education to help further your career.

  • Adoption Assistance
    Adoption Assistance +-

    You can be reimbursed up to $4,000 for qualified adoption expenses through the Adoption Assistance program.

  • Financial Wellness
    Financial Wellness +-

    Plan for today, save for tomorrow. Our programs support your goals at every stage of life. These programs include 401(k) savings plans, life and accident insurance, disability coverage, home, auto, and pet insurance and legal planning.

Our Partners

G.I Jobs Hiring Our Heroes Veterans Job Mission Joining Forces Soldier for Life American Association of People with Disabilities

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