PLM/Windchill Support Specialist

Job Description
We are seeking a motivated people-person to support our Windchill customers’ needs at BAE Systems. This position will require direct customer support of Windchill PLM software. It offers the opportunity to expand your skills in business process support, workflows, and access control. The position will also focus on cyber security maturity of our Windchill configuration. It requires a background and desire to grow in the understanding of cyber security concepts and certifications.
Crucial aspects to this position will include, improving team key performance indicators:
Time to first customer contact on support requests.
Time to closure for support requests.
Reduction in closure time for identified problems in our environment.
Focus areas within cyber security include
Improving the team’s approach to event monitoring.
Identifying cybersecurity maturity model risks and increasing our overall rating.
Reviewing and improving access control architecture within our PLM environment.

Typical Education and Experience

Typically a Bachelor's Degree and 10 years work experience or equivalent experience
Required Education, Experience, & Skills Required Skills and Education
5 years of experience in a technical discipline.
Proactive attitude and the desire to be a productive member of a world class team.
Experience in direct customer support and service. (preferably in I.T. service)
Strong Customer Service Skill & Awareness.
Strong communication skills.
Preferred Education, Experience, & Skills Required Skills and Education
5 years of experience in a technical discipline.
Proactive attitude and the desire to be a productive member of a world class team.
Experience in direct customer support and service. (preferably in I.T. service)
Strong Customer Service Skill & Awareness.
Strong communication skills.
About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.