Mobility Service Center (MSC) Program Manager

in Bluemont, VA

Mobility Service Center (MSC) Program Manager Job

Job Description Job Attributes+

  • Job ID


  • Job Location

    Bluemont, VA 20135, US

  • Job Category

    Engineering & Technology

  • Job Type


  • Clearance Level

    Top Secret

  • Career Level


  • Travel


Job Description

BAE Systems is seeking Mobility Service Center (MSC) Program Manager to support our customer in Bluemont, VA. This position will supervise contract staff on the MSC that provides 24 x 7 wireless technologies support for both voice and data communications. The team also includes Tier III system engineers to support Mobile Device Management (MDM), and Microsoft Office 365 (O365). This also include system engineering support for technology update and refresh efforts, managing tasks and activities at the project level, and providing program management and centralized coordinated management of all related projects.

  • Ensure that program and project goals are accomplished and align with business objectives for the MSC as it relates to telecommunications-related projects. Apply tools, skills, and techniques to tasks and activities to meet project requirements.
  • Responsible for planning, directing, coordinating activities, and providing documentation for all technology and business unit projects within the MSC to support the customer mission.
  • Manage team in conducting baseline inventories, streamlining processes and procedures, and participation in work groups to improve customer satisfaction and efficiencies resulting in possible cost savings.
  • Leverage “best practices” from the Project Management Body of Knowledge (PMBOK) to manage MSC projects. The goals of this methodology is to promote project consistency across the program; help decision-makers determine resource allocation; ensure that all projects are completed on time and within budget; identify risks and plan appropriate risk responses; and manage warranties, contracts, and data required to deliver and track cellular wireless, wire line, mobility and satellite managed services for FEMA.
  • Incorporate organizational (CM) change management principles into the MSC program and project management delivery approach, and ensure that expectations are managed, stakeholders are continually informed of project status; and project management standards are rapidly established and followed.
  • Work with FEMA MSC management to schedule contractor support and ensure sufficient coverage based on the performance work statement (PWS).
  • Ensuring staff are properly trained, and working with staff to refresh skills when needed.
  • Implements appropriate controls and quality assurance; ensures adherence to FEMA processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
  • Demonstrated ability to influence and consult (providing options with benefits, risks and challenges) while providing thought leadership to stakeholders in solving process and/or technical problems
  • Demonstrated ability to work successfully in a fast-paced and changing environment
  • Provide leadership for MSC team at all levels including daily supervision, coaching, performance management and development.
  • Oversee and act as an escalation point for all IT requests, incidents and vendor management.
  • Solve problems, make decisions and collaborate with other members of the leadership team on a daily basis relative to MSC responsibilities.
  • Provide data and reporting of KPI’s and trends to the IT department and other business partners on a regular schedule or as needed.
  • Help train MSC staff on operational procedures and troubleshooting techniques.

Required Education, Experience, & Skills

  • 15-20 Years of telecommunications experience
  • Experience developing and executing IT projects
  • National Call Center experience
  • Executive Management experience in both remote and onsite locations
  • Experience providing executive level decisions to meet contract and program goals
  • Familiarity with the FEMA Service Center program processes and procedures
  • 24 x 7 availability
  • Excellent communication skills both verbal and written
  • Highly self-motivated with excellent interpersonal and collaborative skills

Preferred Education, Experience, & Skills

  • ITIL certification
  • Certification(s) in mobile device management and security
  • Bachelor's in Computer Science, Information Systems or an Information Technology- intensive discipline
  • Ability to receive and hold a Public Trust security clearance.

About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That’s BAE Systems. That’s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit and follow us on Facebook:

Additional Information

Who We Are

You're used to protecting what matters most.

Throughout your career in the military, you've been dedicated to improving security, defending freedom and making the world a safer place. Now you can continue that commitment through cyber operations, intelligence analysis, and building combat vehicles and electronic systems. We’re proud to provide solutions and services that advance the strength and security of America and our allies – and we’re honored to offer an environment where veterans and reservists can continue doing mission-centered work. In all that we do, we are guided by our company values – trusted, innovative and bold – understanding that it’s not just what we do, but how we do it that underpins our success.
+ The Organization

Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.

+ The Culture

We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.

+ The Work

Enjoy a flexible environment that values your work-life balance and helps you perform at your best.

+ The Opportunity

On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.

+ The People

We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.

+ The Reward

See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.

What We Offer

+ Warrior Integration Program (Est. 2008)

This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.

+ Camo to Corporate (Est. 2013)

Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.

Perks & Benefits

  • Veterans Support Network
    Veterans Support Network +-

    The mission of the Veterans Support Network is to help connect former service members, active duty members, reservists and those who are supportive of the Armed Services.

  • Health & Wellness
    Health & Wellness +-

    We offer medical plans that take great care of you and your family’s health and well-being. These include medical plans, prescription drugs, dental and vision, along with incentive programs and health saving and spending accounts.

  • Time Away From Work
    Time Away From Work +-

    Paid Time Off (PTO) provides you with paid time away from work that you can use for vacation, personal time, personal illness, or to care for dependents. You can accumulate up to a maximum of 400 PTO hours.

  • Military Leave
    Military Leave +-

    Full-time and part-time employees who serve in the military reserves are eligible to take paid and unpaid leaves of absence to perform military duty.

  • Employee Assistance Program
    Employee Assistance Program +-

    The EAP offers confidential support to manage personal issues, such as stress, family issues, and substance abuse.

  • Employee Discount Programs
    Employee Discount Programs +-

    BAE Systems partners with Beneplace to offer exclusive discounts on a variety of products and services.

  • Tuition Reimbursement
    Tuition Reimbursement +-

    Lifelong employee learning is critical to both your personal growth and that of BAE Systems as a trusted, innovative, and bold organization. That’s why we offer a tuition reimbursement program, so you can pursue advanced education to help further your career.

  • Adoption Assistance
    Adoption Assistance +-

    You can be reimbursed up to $4,000 for qualified adoption expenses through the Adoption Assistance program.

  • Financial Wellness
    Financial Wellness +-

    Plan for today, save for tomorrow. Our programs support your goals at every stage of life. These programs include 401(k) savings plans, life and accident insurance, disability coverage, home, auto, and pet insurance and legal planning.

Our Partners

G.I Jobs Hiring Our Heroes Veterans Job Mission Joining Forces Soldier for Life American Association of People with Disabilities

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