Linux Application Support Specialist (Engineering SW tools support team)

in Minneapolis, MN

Linux Application Support Specialist (Engineering SW tools support team) Job

Job Description Job Attributes+

  • Job ID

    57407BR

  • Job Location

    Minneapolis, MN 55421-1402, US

  • Job Category

    Engineering & Technology

  • Job Type

    Full-Time

  • Clearance Level

    Secret

  • Career Level

    Experienced

  • Travel

    <10%

Job Description

BAE is seeking an IT Engineering Tools Software Support to provide technical support and improvements on computer systems for Defense Industry Software Engineering computing environment. The role of the employee is to; apply technical computing standards to moderately complex problems, plan and execute subtasks of larger projects which support the Software engineering team, implement subtasks through managed processes and provide day-to-day support for the Software Engineers and their laboratories. The products created within this environment enhance the war fighting capabilities of the U.S. Military through software engineering development activities.

Principal Duties and Responsibilities:

1. Provide Atlassian, server (Linux) focused support, application licensing, configuration, and resolving system issues of the Atlassian suite e.g. Jira, Confluence, Bitbucket, Crowd, and Collabnet Subversion Edge Subversion, etc.

2. Provide technical support in the areas of application software management, application automations, licensing, laboratory configuration, and resolving issues. Consult with senior and/or lead analysts for assistance with problem resolution requiring a higher level of technical expertise.

3. Provide or develop successful automation techniques supporting improvements in customer processes, application installation or applications usage.

4. Assists in analyzing, diagnosing, and solving technical problems of moderate scope with computer hardware and software applications, operating systems, and connectivity to develop and implement or simply make recommendations for technical solutions.

5. Analyze software applications, hardware and operating systems to develop user best practices or find proper corrective action to minimize current and future negative impact on the user community while ensuring solutions are consistent with operational standards.

6. Provides application management of assigned suite of engineering applications. Actions include, maintaining life-cycle data in management database, upgrade suite to enterprise version and integrate to company standards, react to customers and respond to application optimization efforts.

7. Assists in the design, development, installation, monitoring, and evaluation of software and systems to maintain optimum performance.

8. Provide specialized support to engineering software development labs. Demonstrate ability to implement OS and application upgrades. Trouble-shoot subsystem issues identifying component failure and resolve issues under general supervision.

9. Maintains up-to-date knowledge and a basic understanding of industry practices, trends and application products to continually enhance the computing capabilities.

10. Ability to travel up to 10% of the time as support needs dictate.

11. Ability to provide on-call or after-hours support of critical systems.

Required Education, Experience, & Skills

1. A high level of general educational development normally acquired through completion of a four year program in Management of Information Systems or Computer Science.

2. To achieve and maintain a high level of customer satisfaction the applicant shall demonstrate a very high level of written and verbal communication skills.

3. Experience with Microsoft and Redhat operating systems, application installations within a networked environment and experience troubleshooting network issues.

4. Demonstrate experience providing support to customers and basic conflict resolution techniques.

Preferred Education, Experience, & Skills


1. Experience with Atlassian Jira, Confluence, Bitbucket, Crowd, etc. and Collabnet Subversion Edge, administration and configuration.

2. Customer support experience with understanding of Service Level agreements and use of enterprise IT service management application.

3. Experience with application installations and upgrades within Client Server architecture.

4. In the future this candidate may need to receive a security clearance.

5. ITILv3 certification or understanding of ITIL concepts.

6. Familiarity with cybersecurity standards e.g. NIST 800-171.

About BAE Systems, Inc.BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. People are the greatest asset in any Company. BAE Systems is committed to hiring and retaining a diverse workforce. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression

Additional Information

Who We Are

You're used to protecting what matters most.

Throughout your career in the military, you've been dedicated to improving security, defending freedom and making the world a safer place. Now you can continue that commitment through cyber operations, intelligence analysis, and building combat vehicles and electronic systems. We’re proud to provide solutions and services that advance the strength and security of America and our allies – and we’re honored to offer an environment where veterans and reservists can continue doing mission-centered work. In all that we do, we are guided by our company values – trusted, innovative and bold – understanding that it’s not just what we do, but how we do it that underpins our success.
+ The Organization

Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.

+ The Culture

We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.

+ The Work

Enjoy a flexible environment that values your work-life balance and helps you perform at your best.

+ The Opportunity

On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.

+ The People

We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.

+ The Reward

See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.

What We Offer

+ Warrior Integration Program (Est. 2008)

This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.

+ Camo to Corporate (Est. 2013)

Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.

Perks & Benefits

  • Veterans Support Network
    Veterans Support Network +-

    The mission of the Veterans Support Network is to help connect former service members, active duty members, reservists and those who are supportive of the Armed Services.

  • Health & Wellness
    Health & Wellness +-

    We offer medical plans that take great care of you and your family’s health and well-being. These include medical plans, prescription drugs, dental and vision, along with incentive programs and health saving and spending accounts.

  • Time Away From Work
    Time Away From Work +-

    Paid Time Off (PTO) provides you with paid time away from work that you can use for vacation, personal time, personal illness, or to care for dependents. You can accumulate up to a maximum of 400 PTO hours.

  • Military Leave
    Military Leave +-

    Full-time and part-time employees who serve in the military reserves are eligible to take paid and unpaid leaves of absence to perform military duty.

  • Employee Assistance Program
    Employee Assistance Program +-

    The EAP offers confidential support to manage personal issues, such as stress, family issues, and substance abuse.

  • Employee Discount Programs
    Employee Discount Programs +-

    BAE Systems partners with Beneplace to offer exclusive discounts on a variety of products and services.

  • Tuition Reimbursement
    Tuition Reimbursement +-

    Lifelong employee learning is critical to both your personal growth and that of BAE Systems as a trusted, innovative, and bold organization. That’s why we offer a tuition reimbursement program, so you can pursue advanced education to help further your career.

  • Adoption Assistance
    Adoption Assistance +-

    You can be reimbursed up to $4,000 for qualified adoption expenses through the Adoption Assistance program.

  • Financial Wellness
    Financial Wellness +-

    Plan for today, save for tomorrow. Our programs support your goals at every stage of life. These programs include 401(k) savings plans, life and accident insurance, disability coverage, home, auto, and pet insurance and legal planning.

Our Partners

G.I Jobs Hiring Our Heroes Veterans Job Mission Joining Forces Soldier for Life American Association of People with Disabilities

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