IT Service Manager Job
Job Description Job Attributes+
Charlotte, NC 28277-3439, US
Engineering & Technology
Job Description IT Service Manager provides operational oversight for all technicians in the Enterprise Control Center. The Service Manager is responsible for the availability of all production systems and acting as a single point of contact for all high priority production outages. This position is part of a 24x7 Enterprise control Center environment. Shift and workday flexibility is required
The ideal candidate for this position is an expert managing supporting a highly complex, diverse and geographically dispersed organization. Experience with root cause analysis a candidate for this position will have a minimum of 5 years work experience in the required skills areas. Leads all priority 1 and 2 incidents calls and manages to service restoration and manage the escalation process to the appropriate senior level management.
- Manage department adherence to BAE SYSTEMS’s Incident & Change Management process
- Direct large group of support staff to maintain BAE SYSTEMS’s global IT infrastructure availability
- Manage operations, strategic planning, dispatch and user services, including troubleshooting, device status and IT infrastructure restoration
- Ensure smooth operation of facility in all functional areas and ensure any issues are resolved quickly and efficiently
- Prioritize issues and coordinate the escalation and service issues between all functional areas.
- Creates and distributes daily availability reports to senior IT management that track problem status and resolution
- Background with disaster recovery practices and concepts
- Proven ability to document and maintain stringent change management controls over the IT environment
Required Skills and Education IT Environment Experience:
Strong Windows Server (Active Directory, DNS, IIS, FTP, Exchange)
Network and System Monitoring
CA Technologies Spectrum and Service Operations Insight (SOI)
Disaster Recovery, MS SQL Server , MS Office
Unix, Red Hat Linux
Cisco networking topologies, protocols, VOIP, transport managementPreferred Skills and Education Advanced knowledge of network and server technologies (Routers, Switches, VOIP, Packet Captures, Windows, Unix and Linux )
Experience with storage data replication technologies
Experience with Network and Systems monitoring using CA suite of tools
Experience with information systems auditing and security
About BAE Systems, Inc.BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. People are the greatest asset in any Company. BAE Systems is committed to hiring and retaining a diverse workforce. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression
Who We Are
You're used to protecting what matters most.
Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.
We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.
Enjoy a flexible environment that values your work-life balance and helps you perform at your best.
On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.
We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.
See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.
What We Offer+ Warrior Integration Program (Est. 2008)
This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.
Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.
Meet Our Veterans
All of my co-workers have been very helpful with my transition into the company and in my training as a Common Missile Warning Systems technician. The camaraderie of the other WIP employees has also been instrumental in my transition out of the Marine Corps.
Retired Cpl. J. Munoz
Operating Enduring Freedom