Help Desk Support IV

Job Description US CITIZENSHIP REQUIRED
#LI-LO1
The Space Systems Strategic Business Unit unites space activities under one umbrella and collaborative environment: Civil Space, National Space, and Military Space.

What You’ll Do:

• Act as the first point of contact for users and customers.
• Provide first-tier technical support to end users on issues of basic computer operations, including password resets, smart card issues, VPN troubleshooting and ticket escalations.
• Provide solutions to issues, support problem identification, identify and diagnose issues and problems and advise users on appropriate courses of action.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

On-Site Work Environment: This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.

Working Conditions:

• Work is performed in an office environment, laboratory, cleanroom, or production floor.

Required Education, Experience, & Skills

• HS Diploma and 3 or more years of related experience.
• Each higher-level degree, i.e., Associate’s, Bachelor’s Degree, Master’s Degree or Ph.D., may substitute for additional years of experience.
• Related certifications may count towards years of related experience.
• Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• A current, active TS/SCI Polygraph security clearance is required.
• Ability to identify, research and resolve basic technical problems in a Windows environment.
• Customer service skills.
• Demonstrated ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures.
• Basic experience with Windows.
• CompTia SEC+ certification.
• Hands-on experience with MS Office Applications, Internet Explorer and Outlook.
• Basic experience with Dell & HP laptops and desktop computers.
• Ability to learn and work within Active Directory user, group and computer accounts.
• Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers.

Preferred Education, Experience, & Skills

• Experience with Microsoft Office suite, Active Directory, ServiceNow Ticketing System, remote troubleshooting, and Smart Cards.
• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration.
• Knowledge of security applications including antivirus software.
• Knowledge of Android and iPhone.

Pay Information
Full-Time Salary Range: $64723 - $103557

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Space & Mission Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for the U.S. Intelligence, Department of Defense and scientific communities. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to enable our customers to perform beyond expectation and protect what matters most.