Field Service Technician V

Job Description

We are seeking a highly skilled and experienced Field Service Technician to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our customers' computer systems, software, and equipment in the field. This is a critical role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

Troubleshooting PC Hardware and Software Issues: Use technical knowledge and diagnostic skills to identify and resolve issues with PC hardware and software, including troubleshooting and repairing hardware components, and resolving software issues.
Office 365 and Windows 11 Expertise: Possess in-depth knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting of these systems.
Providing Ad-Hoc Training: Provide training to users on new software and systems, including Office 365 and Windows 11, to ensure they are able to effectively utilize these tools.
Mobile Device Troubleshooting: Troubleshoot and repair mobile devices, including smartphones and tablets, to resolve issues and ensure optimal performance.
Multifunction Device Troubleshooting: Troubleshoot and repair multifunction devices, such as Xerox printers, to resolve issues and ensure optimal performance.
Ticket Closure: Close tickets within the approved Service Level Agreements (SLAs), ensuring timely and effective resolution of customer issues.
Asset Inventory Management: Track and remediate asset inventory, including updating records and ensuring accurate inventory levels.
Exceptional Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

Required Education, Experience, & Skills Hardware/software requirements: -Experience with CrowdStrike -Office 365; Windows 11 -Candidate must work well in a team environment · Have excellent communication skills -Candidate must be a self-motivated. -Have excellent trouble shooting and analytical skills -Excellent knowledge of computer hardware, software, and terminology -Excellent knowledge of computer systems and local area networks Excellent computer skills -Excellent organizational skills


Pay Information
Full-Time Salary Range: $60961 - $97538

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team - making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.