Field Service Technician Job
Job Description Job Attributes+
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Job ID
105237BR
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Job Location
Falls Church, VA 22042, US
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Job Category
Engineering & Technology
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Job Type
Full-Time
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Clearance Level
None
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Career Level
Experienced
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Travel
<10%
Job Description BAE Systems is looking for a Field Service Technician to provide on-site Information Technology support at its Falls Church, VA location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will:
- Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
- Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
- Provide audio-visual support for the on-site conference center and additional meeting rooms.
- Provide high-level support to members of the executive C-Suite
- Manage and facilitate moves, adds, and changes associated with end-user hardware
- Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
- Provide support of mobile devices and VoIP phones
- Resolve printer issues
- Provide timely resolution to customer issues and requests according to established SLAs
- Document and track work via online ticketing system
- Create and modify knowledge base (KB) articles and procedures
- Engage in occasional after-hours or surge support assistance to other functional IT areas, as required
Required Education, Experience, & Skills
- High School diploma and 3 years work experience or equivalent experience
- Basic networking troubleshooting skills
- Extensive knowledge of Windows 10/11 OS
- Working knowledge and experience using Active Directory
- Working knowledge and experience using MS365; Teams, Intune, and OneDrive
- Working knowledge of installation of software via SCCM
- Experience troubleshooting VPN connectivity issues
- Experience using online ticketing systems
- Experience utilizing remote application software to provide service to both on-site and off-site users
- Experience supporting mobile devices
- Experience imaging laptops and adding computers to the domain
- Ability to work well with others and in a collaborative team environment
- Quality customer service and a proactive approach to problem resolution
- Excellent communication skills; oral and written
*MUST be a US CitizenPreferred Education, Experience, & Skills
- At least 5+ years of experience
- Experience supporting C-Suite executives
- Windows 10 & 11 Operating System support
- Microsoft application support
- Remote support application software
- ServiceNow
- Experience fielding service requests in a service-bar environment
Pay Information
Full-Time Salary Range: $62810 - $100540
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
Additional Information
Who We Are
You're used to protecting what matters most.
Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.
We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.
Enjoy a flexible environment that values your work-life balance and helps you perform at your best.
On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.
We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.
See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.
What We Offer
+ Warrior Integration Program (Est. 2008)This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.
Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.