Field Service Tech - TS/SCI Job
Job Description Job Attributes+
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Job ID
114404BR
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Job Location
Annapolis Junction, MD 20701-1011, US
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Job Category
Engineering & Technology
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Job Type
Full-Time
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Clearance Level
Top Secret/SCI Polygraph
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Career Level
Experienced
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Travel
25%
Job Description BAE Systems is looking for a Field Service Technician with a TS/ SCI to provide on-site Information Technology support, primarily at its Annapolis Junction MD location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely.
- Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components.
- Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels.
- Provide assistance to the local SCIF IT Manager in support of the stand-alone network with the file/print server, accounts and system updates.
- Provide audio-visual support for the on-site conference center and meeting rooms.
- Provide high-level support to members of the executive C-Suite.
- Manage and facilitate moves, adds, and changes associated with end-user hardware.
- Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
- Provide support of mobile devices, printers and VoIP phones.
- Create and modify knowledge base (KB) articles and procedures.
- Occasional after-hours or surge support to other functional IT areas.
Required Education, Experience, & Skills
- High School diploma and 5+ years work experience or equivalent experience.
- Must possess a TS/SCI with Full Scope Polly.
- Current Security+ certification.
- Basic networking troubleshooting skills.
- Extensive knowledge of Windows 10/11 OS.
- Experience using MS365; Teams, Intune, Active Directory and OneDrive.
- Working knowledge of installation of software via SCCM.
- Experience troubleshooting VPN connectivity issues.
- Experience using online ticketing systems & remote application software to provide service to both on-site and off-site users.
- Experience supporting mobile devices
- Experience imaging laptops and adding computers to the domain.
Preferred Education, Experience, & Skills
- Experience supporting classified environments.
- Experience with Windows Server.
- Microsoft application support.
- Remote support application software.
- Experience supporting executive C-Suite members.
- ServiceNow.
Pay Information
Full-Time Salary Range: $74508 - $119213
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Additional Information
Who We Are
You're used to protecting what matters most.
Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.
We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.
Enjoy a flexible environment that values your work-life balance and helps you perform at your best.
On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.
We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.
See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.
What We Offer
+ Warrior Integration Program (Est. 2008)This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.
Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.