Application Support Engineer (Onsite) Job
Job Description Job Attributes+
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Job ID
117714BR
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Job Location
Springfield, VA 22150, US
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Job Category
Engineering & Technology
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Job Type
Full-Time
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Clearance Level
Top Secret/SCI Polygraph
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Career Level
Experienced
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Travel
<10%
Job Description BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team located at our Springfield, VA site. This role will provide critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities.
The Application Support Engineer will be part of an integrated Operations & Sustainment (O&S) team providing critical 24x7 mission support to our customer and will interface with engineering resources located at other facilities. This position requires strong linux operating system experience. The Application Support Engineer is responsible for the day-to-day operation of the customer application and monitoring/investigation of segment interfaces. The Support Engineer, under the direction of the O&S Site Lead, is responsible for working with on-site database and system administration support personnel to convey and investigate system anomalies. The Application Support Engineer is responsible for investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based Subject Matter Experts (SMEs) as required.
The Application Support Engineers are used to provide rotating site support (7x24) on a Panama Schedule to ensure
system issues are identified and resolved, minimizing operational impacts - shift work is required.
Panama Schedule night shift example, day shift would be 6am - 6pm:
Week 1 Week 2
Monday 6pm - 6am Monday - Off
Tuesday 6pm - 6am Tuesday - Off
Wednesday - Off Wednesday 6pm - 6am
Thursday - Off Thursday 6pm - 6am
Friday 6pm - 6am Friday - Off
Saturday 6pm - 6am Saturday - Off
Sunday 6pm - 6am Sunday - Off
The Application Support Engineer will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Application Support Engineer will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed. The Application Support Engineer is responsible for:
- Responding to requests for technical assistance in person, via phone, or electronically
- Diagnose and resolve hardware and software issues
- Research issues using available information resources
- Advise users on appropriate action
- Follow standard help desk procedures and CONOPS
- Log all customer help interactions
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare daily operational status briefings
- Stay current with system information, changes and updates
Because of the need for consistent, in-person collaboration and the nature of this particular role, it will be performed fulltime on site. This means work will be conducted on location at a BAE Systems customer facility 100% of the time.
Required Education, Experience, & Skills
- Associates degree and 4+ year(s) related experience. Equivalent experience may be substituted.
- Must currently possess a Top Secret clearance and be able to obtain a TS/SCI with Polygraph
Preferred Education, Experience, & Skills
- Experience with linux operating system (Red Hat Enterprise Linux preferable)
- Working knowledge of VMWare
- Experience with Postgresql, or other relational databases
Pay Information
Full-Time Salary Range: $77809 - $132275
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Additional Information
Who We Are
You're used to protecting what matters most.
Our team has the privilege and the responsibility of knowing that the work we do really matters. Our work is vital to the armed forces personnel and major corporations who rely on us to protect, equip and support them where it counts; to the security and prosperity of the nations we serve; to our skilled and talented people; to the local communities where we are based; and to the wider community who invest in, supply and engage with us. At BAE Systems, everyone can make a difference.
We believe that a diverse workforce inspires creativity and drives innovation. We respect and value the huge variety of skills, abilities and perspectives that our people bring to our business. We celebrate our differences and aim to recruit and develop talent from all backgrounds, championing the strength that a truly inclusive and collaborative workplace gives to our company culture and performance.
Enjoy a flexible environment that values your work-life balance and helps you perform at your best.
On the job training, leadership programs, collaboration with leading experts – excellence is built into your career development whether you are just starting out as an apprentice or are an experienced professional.
We’re united by trust, camaraderie and a shared ambition to lead the world in our field. It helps that we’re nice people too.
See your contribution, making real change as breakthrough technology and intelligence solutions reshape the landscape for our customers.
What We Offer
+ Warrior Integration Program (Est. 2008)This program was created to assist in the employment, transition, education, and development of wounded warriors. Through mentoring, partnership, education, and leadership, we vow to serve our veterans in the same manner they served our country. WIP provides mission-centered work that gives wounded warriors the opportunity to contribute, providing a path for career progression.
Camo to Corporate underpins all of our military recruiting and veteran efforts. We participate in annual career workshops and partner with VA employment reps to identify opportunities for vets at BAE Systems. We’re also proud members of Joining Forces, the Veteran Jobs Mission and Hiring our Heroes - initiatives focused on helping vets and their spouses find meaningful careers.
Perks & Benefits
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Veterans Support Network +-The mission of the Veterans Support Network is to help connect former service members, active duty members, reservists and those who are supportive of the Armed Services.
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Health & Wellness +-We offer medical plans that take great care of you and your family’s health and well-being. These include medical plans, prescription drugs, dental and vision, along with incentive programs and health saving and spending accounts.
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Time Away From Work +-Paid Time Off (PTO) provides you with paid time away from work that you can use for vacation, personal time, personal illness, or to care for dependents. You can accumulate up to a maximum of 400 PTO hours.
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Military Leave +-Full-time and part-time employees who serve in the military reserves are eligible to take paid and unpaid leaves of absence to perform military duty.
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Employee Assistance Program +-The EAP offers confidential support to manage personal issues, such as stress, family issues, and substance abuse.
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Employee Discount Programs +-BAE Systems partners with Beneplace to offer exclusive discounts on a variety of products and services.
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Tuition Reimbursement +-Lifelong employee learning is critical to both your personal growth and that of BAE Systems as a trusted, innovative, and bold organization. That’s why we offer a tuition reimbursement program, so you can pursue advanced education to help further your career.
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Adoption Assistance +-You can be reimbursed up to $4,000 for qualified adoption expenses through the Adoption Assistance program.
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Financial Wellness +-Plan for today, save for tomorrow. Our programs support your goals at every stage of life. These programs include 401(k) savings plans, life and accident insurance, disability coverage, home, auto, and pet insurance and legal planning.
Our Partners
